This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and informs you of your privacy rights and how the law protects you. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions
 

• Account: A unique account created for you to access our Service or parts of our Service.

• Affiliate: An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.

• Company: Refers to The Sierra Software ("we", "our", or "us").

• Cookies: Small files placed on your device containing details of your browsing history.

• Country: Refers to California, United States.

• Device: Any device that can access the Service, such as a computer, mobile device, or digital tablet.

• Personal Data: Any information that relates to an identified or identifiable individual.

• Service: Refers to the Website (https://www.thesierrasoftware.com/).

• Service Provider: Any person or company processing data on our behalf, such as contractors and third-party service providers.

• Usage Data: Automatically collected data related to your usage of the Service, including device details, IP address, pages visited, etc.
   

Collecting and Using Your Personal Data

• Types of Data Collected:

  • Personal Data: This includes identifiable information like your email address, name, and phone number, which we use to contact you, deliver the Service, or improve our service offerings.

  • Usage Data: Automatically collected data such as IP address, device type, browser details, and pages visited.

• Cookies and Tracking Technologies:

  • We use cookies and similar technologies to track your activity on the Service and store certain information.

  • Cookie Consent: By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings. However, certain parts of the Service may not work properly if cookies are disabled.

  • We use cookies for essential functions (authentication, fraud prevention), functionality (remembering preferences), and for analyzing service usage.
     

Use of Your Personal Data
We may use your data for the following purposes:

• To provide and maintain the Service.

• To manage your account and process any contracts or transactions with you.

• To send marketing communications, with your consent (you can unsubscribe at any time).

• For business transfers, such as mergers or acquisitions.

GDPR and CCPA Rights: If you are located in the European Union (EU) or California (USA), you have specific rights over your personal data. These include:

• Right to Access: You can request details about the personal data we hold about you.

• Right to Rectification: You can correct any inaccurate or incomplete data.

• Right to Deletion: You can request the deletion of your personal data (with some exceptions based on legal obligations).

• Right to Opt-out of Marketing: You can opt-out of receiving marketing communications at any time.
   

Data Sharing and Disclosure

• We may share your personal data with:

  • Service Providers: To assist with providing the Service, analytics, and marketing.

  • Business Transfers: In case of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.

  • Affiliates: For internal administrative purposes, as long as they comply with this Privacy Policy.

  • With Your Consent: We will disclose your personal data for any other purpose with your explicit consent.
     

International Data Transfers
If you are located outside of the United States, your personal data may be transferred and stored in countries with different data protection laws. By using our Service, you consent to the transfer of your data to these locations. We will take all necessary steps to ensure your data is handled securely and in accordance with this Privacy Policy.
Retention of Your Personal Data
We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law (for example, to comply with legal obligations, resolve disputes, or enforce agreements). Data retention periods will be in compliance with applicable laws.

Security of Your Personal Data
We use commercially reasonable security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Children's Privacy
Our Service does not target individuals under the age of 13. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so we can take appropriate action.

Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies.
Changes to This Privacy Policy.
We may update our Privacy Policy from time to time. Any changes will be communicated by posting the updated policy on this page and/or notifying you by email. We recommend reviewing this Privacy Policy periodically.

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: customerservice@thesierrasoftware.com

 
Last updated: December 6, 2024